Thinklogical MX48 Router Manual - Manual (Page 26)

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M X 4 8 R o u t e r P r o d u c t M a n u a l , R e v . F , D e c . 2 0 1 4 Page 22
7.2. Product Support
Thinklogical ’s® support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical® products.
7.2.1. Warranty
Thinklogical, LLC® warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim any and all other
warranties.
Note: Thinklogical, LLC® products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you purchased
the device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
7.2.2. Return Authorization
If you need to return your Thinklogical ® product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8700) before sending the unit in.
In the event you must return a product to Thinklogical directly, please contact Customer Support at 1-
800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the problem and will issue
you a Return Merchandise Authorization number (RMA#). Pack the device in its original box, if possible,
and return it with the RMA# printed on the outside of the box.
Note: DO NOT return a product to Thinklogical® without a Return Material Authorization.
Our Address
If you have any product issues or questions or need technical assistance with your Thinklogical®
system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to
write us or return a product, please use the following address: Return address for products with Return
Material Authorization:
Thinklogical, LLC
®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA