Thinklogical StudioPRO Extender Manual - Manual (Page 21)

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S t u d i o P R O E x t e n d e r P r o d u c t M a n u a l , R e v . D , O c t o b e r , 2 0 1 3 Page 20
5.1.4 Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
5.2 Product Support
Thinklogical’s ® support personnel are available Monday through Friday from 8:30am to 5:30pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical
® products.
5.2.1 Warranty
Thinklogical ® products carry a one year warranty, with longer terms available at the time of purchase on
most products. Please refer to your product invoice for your product’s Warranty Terms & Conditions.
5.2.2 Return Merchandise Authorization
Return Merchandise Authorization must include contact information (phone preferred) in the event we
need to contact you.
After receiving your RMA number, please ship the unit postpaid, in the original container if possible, with
the RMA# prominently displayed on the shipping container. We will contact you about your product once
we determine its status.
Products received without Return Merchandise Authorization and/or contact information may delay
service or support.
5.2.3 Our Address
If you have any issues with your product, have product questions or need technical assistance, please
call us at 1-203-647-8700 and let us help.
If shipping something with an RMA # or if you’d like to write us, we are located at:
Thinklogical, LLC
®
100 Washington Street
Milford, CT 06460 USA