Microcom 400 - Manual (Page 86)

400 Operators Manual 78
APPENDIX A: WARRANTY AND REPAIR PROCEDURES
LIMITED WARRANTY
A Microcom cleaning kit must be purchased with each printer to validate warranty.
For a period of 12 months Microcom warrants its products against defects in materials and
workmanship.
The thermal print head is warranted for a period of three months or 500,000 linear inches to be
free from defects in material of workmanship. Determination of such print head failure shall be
determined by the print head manufacturer or Microcom.
Warranty will not apply to malfunctions arising from connection or interfacing to any other
equipment or to failures or malfunctions caused by operation in hostile environments or the
use of supplies, such as non-approved label stock and cleaning solutions.
Except for the express warranties stated above, seller disclaims all warranties on products
including all implied warranties of merchantability and fitness for a particular purpose. The
stated warranties and remedies are in lieu of all other warranties, obligations or liabilities on
the part of the seller for Any damages, including, but not limited to special, indirect or
consequential damages arising out of or in connection with the sale, use, or performance of
the products.
PRINTER REPAIR
In the event that your printer needs repaired, upgraded or reconfigured, please contact your
service provider. If Microcom Corporation is you service center, you will be issued an RMA
number. You will need to give a statement of the needed service. Please have the model
number, serial number, and printer firmware revision ready. Do not return the printer to
Microcom without first receiving an RMA number. The RMA number should appear on the
shipping carton.
Once an RMA number is secured, return the printer, freight and insurance prepaid.
To insure proper warranty coverage, please return the printer in it’s original shipping carton or
other protective packaging .