Daktronics DF-12xx - Manual (Page 33)

Maintenance and 3-11
Troubleshooting
3.7 Daktronics Exchange and Repair and Return
Programs
To serve customers' repair and maintenance needs, Daktronics offers both an
Exchange Program and a Repair and Return Program. Daktronics' unique Exchange
Program is a quick, economical service for replacing key components in need of
repair. If a component fails, Daktronics sends the customer a replacement, and the
customer, in turn, sends the failed component to Daktronics. This not only saves
money but also decreases display downtime. Daktronics provides these plans to
ensure users get the most from their Daktronics products, and it offers the service to
qualified customers who follow the program guidelines explained below. Please call
the Help Desk – 877-605-1113 – if you have questions regarding the Exchange
Program or any other Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with
you to solve the equipment problem. You will work together to diagnose the
problem and determine which exchange replacement part to ship. If, after you make
the exchange, the equipment still causes problems, please contact our Help Desk
immediately.
If the replacement part fixes the problem, package the defective part in the same box
and wrapping in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and RETURN THE PART TO DAKTRONICS. In most
circumstances, you will be invoiced for the replacement part at the time it is shipped.
This bill is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from
the invoice date, it is assumed you are purchasing the replacement part, and you will
be invoiced for it. This second invoice represents the difference between the
exchange price and the full purchase price of the equipment. The balance is due
when you receive the second invoice. If you return the exchange equipment after 30
working days from the invoice date, you will be credited for the amount on the
second invoice, minus a restocking fee.
To avoid a restocking charge, please return the defective equipment within 30
days from the invoice date.
Daktronics also offers a Repair and Return program for items not subject to
exchange.
Return Materials Authorization: To return parts for service, contact your local
representative prior to shipment to acquire a Return Material Authorization (RMA)