Comtech EF Data DMDVR20 LBST Rev 1.1 User Manual
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Warranty Policy
DMDVR20 LBST Satellite Modem
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TM136 – Rev. 1.1
or applications, and all other obligations or liabilities on the part of Radyne Corp., unless such
other warranties, obligations, or liabilities are expressly agreed to in writing by Radyne Corp.
All obligations of Radyne Corp. under this warranty shall cease in the event its products or parts
thereof have been subjected to accident, abuse, alteration, misuse or neglect, or which have not
been operated and maintained in accordance with proper operating instructions.
In no event shall Radyne Corp. be liable for Incidental, consequential, special or resulting loss or
damage of any kind howsoever caused. Radyne Corp.’s liability for damages shall not exceed
the payment, if any, received by Radyne Corp. for the unit or product or service furnished or to be
furnished, as the case may be, which is the subject of claim or dispute.
Statements made by any person, including representatives of Radyne Corp., which are
inconsistent or in conflict with the terms of this warranty, shall not be binding upon Radyne Corp.
unless reduced to writing and approved by an officer of Radyne Corp.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at
this time that Radyne Corp. will authorize the product or part to be returned to the Radyne Corp.
facility or if field repair will be accomplished. The Repair Authorization may be requested in
writing or by calling:
Radyne Corp.
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
ATTN: Customer Support
Phone: (602) 437-9620
Fax: (602) 437-4811
Any product returned to Radyne Corp. for examination must be sent prepaid via the means of
transportation indicated as acceptable to Radyne Corp. Return Authorization Number must be
clearly marked on the shipping label. Returned products or parts should be carefully packaged in
the original container, if possible, and unless otherwise indicated, shipped to the above address.
Non-Warranty Repair
When a product is returned for any reason, Customer and its shipping agency shall be
responsible for all damage resulting from improper packing and handling, and for loss in transit,
not withstanding any defect or nonconformity in the product. By returning a product, the owner
grants Radyne Corp. permission to open and disassemble the product as required for evaluation.
In all cases, Radyne Corp. has sole responsibility for determining the cause and nature of failure,
and Radyne Corp.’s determination with regard thereto shall be final.