Code Blue IP1500 VOIP SPEAKERPHONE - Manual (Page 62)

Code Blue • 259 Hedcor Street • Holland, MI 49423 USA • 800.205.7186 • www.codeblue.com GU-137-E page 62 of 66
IP1500 and IP2500 Series
Administrator Guide
14 Troubleshooting
TROUBLESHOOTING THE IP1500 AND IP2500 SERIES SPEAKERPHONE
The speakerphone is a network device. The following are tips for troubleshooting:
Power - Ensure the power to your device is working and rated for 802.11af PoE specifications.
Ping Test - This determines connectivity and the packet loss and latency time to and from your
destination and the quality of your network connection to your speakerphone. If you receive no
response and PoE power is confirmed, contact your network administrator. You can also Ping from
within the phone towards your IP PBX to test that it can reach its registrar. See CLI Commands.
DHCP - The speakerphone is set up for DHCP by default. If you cannot determine the IP address of
your speakerphone, contact your network administrator.
Account - Ensure your SIP or IAX2 account is set up correctly. Account username and password
must match the account credentials on your VoIP system. This is the most common mistake with
setting up SIP accounts.
Codec - Ensure your codec settings on your VoIP system match the IPspeakerphone codec set-
tings.
Firewall - Firewalls commonly block or partially block VoIP calls. Check with your network adminis-
trator if you cannot communicate with your speakerphone from behind a firewall.
Contact information for Code Blue’s Technical Services and Support staff can be located at the end
of this Guide if you need further assistance troubleshooting your speakerphone. Depending on your
issue, a firmware upgrade may be needed.
Note: If you do not have a DHCP server running, use a standard home/wireless router and plug
your speakerphone and laptop into the same router. Once you know the IP Address, you can
browse to it via your web browser.