4 service, Removal and return instructions, Service – Bronkhorst IQ+FLOW (till 01-07-2013) User Manual
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9.17.045
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5.4 Service
For current information on Bronkhorst High-Tech B.V. and service addresses please visit our website:
Do you have any questions about our products? Our Sales Department will gladly assist you selecting the right product
for your application. Contact sales by e-mail:
For after-sales questions, our Customer Service Department is available with help and guidance.
To contact CSD by e-mail:
No matter the time zone, our experts within the Support Group are available to answer your request immediately or
ensure appropriate further action. Our experts can be reached at:
+31 573 45 88 39
6. Removal and return instructions
Instrument handlings:
•
Purge fluid lines
•
Remove instrument from line
•
Insert the instrument into a plastic bag and seal the bag
•
Place the bag in an appropriate shipping container
Add documentation:
•
Reason of return
•
Failure symptoms
•
Contaminated condition
•
Declaration on Contamination form: 9.17.032
When returning material, always describe the problem and if possible the work to be done, in a covering letter.
It is absolutely required to notify the factory if toxic or dangerous fluids have been metered with the instrument!
This to enable the factory to take sufficient precautionary measures to safeguard the staff in their repair department.
Take proper care of packing, if possible use the original packing box; seal instrument in plastic, etc.
Contaminated instruments must be dispatched with a completely filled in 'declaration on contamination form'.
Contaminated instruments without this declaration will not be accepted.
Note:
If the instruments have been used with toxic or dangerous fluids the customer should pre-clean the instrument.
Important:
Clearly note, on top of the package, the customer clearance number of Bronkhorst High-Tech B.V., namely:
NL801989978B01
If applicable, contact your distributor for local arrangements.
The declaration on contamination form is available at the Bronkhorst download site:
afety_information_for_returns.pdf