WaveWare API-8 Alarm Monitoring - Manual (Page 26)

Telephone Line or Paging Terminal
Modem Busy . “BUSY” LED continues
to Flash on every page attempt
busy
Outgoing telephone line is consistently
busy
Dial string requires an area code to access
the paging terminal
Dial string requires a prefix to access an
outside line
Dial String requires a pause between
prefix required to access an outside line
and the phone number required to access
the paging terminal Functions Setup” Menu
Increase “Paging Retries” in the
“Paging Functions” Setup Menu Or
Connect another available analogue
telephone line that has less/no alternate
uses
Include the area code in the “Dial-up
Number” field in the “Paging Functions
Setup” Menu
Include the required prefix in the “Dial-
up Number” field in the “Paging
Functions Setup” Menu
Use Comma’s in the “Dial-up Number”
field in the “Paging Functions Setup”
Menu to create a one second pause in the
dial string. This is most often required
between the prefix required to access an
outside line and the phone number
required to access the paging terminal.
PAGING FAILURE TROUBLE:
Paging Failure after Retry Attempts are
exhausted
(“BUSY”, “PAGE” and “TRBL” LEDs
flash if the API-8/232 is setup for
“DIRECT CONNECT” Paging Access
in the “PAGING FUNCTIONS SETUP
MENU”)
(“LINE” ,“BUSY”, “PAGE” and
“TRBL” LEDs flash if the API-8/232 is
setup for “TELEPHONE DIAL-UP”
Paging Access in the “PAGING
FUNCTIONS SETUP MENU”) Paging Access has been incorrectly
programmed in the Paging Functions
Setup Menu
Dial Up Number for Accessing The
Paging Terminal is incorrect
THE MOST COMMON ERROR IS
THAT A PAGER ID NUMBER HAS
BEEN ENTERED IN THE “DIAL-UP
NUMBER” FIELD IN THE “PAGING
SYSTEM SETUP” MENU.
Enter all required digits in the “Dial-Up
Number” field in the “Paging Functions
Setup” Menu. Include any prefix digits
required to access an outside line, any
pauses required in the dial string and the
area code if required. An example Dial-
Up String may look like this
9,1115551234
Where:
9 is required to access an outside line
The Comma(,) provides a one second
pause
111 is the area code required to dial the
paging terminal
and 555-1234 is the paging system dial
up-number
Check that the access number provided
by the paging supplier or system manager
is the correct one. The Dial-Up Number
is the telephone number that accesses a
modem pool at the paging terminal.
This is the number that can be used to
send alphanumeric messages from a PC
or other alphanumeric message entry
device. It is not the pager ID number.
Check that the number you have obtained
is the right one by dialing the number
from any telephone handset. Once
connected you should hear modem tones.
If you dial the Paging Access Dial-Up
Number and you receive a voice prompt,
you have the wrong number.
PAGE 5-2
Problem Possible Cause Remedy
PAGING FAILURE TROUBLE:
Paging Failure after Retry Attempts are Paging System Password (programmed
in the Paging Functions Setup Menu) Program the correct Password as
provided by the paging supplier or