NEXCOM MPPC 2120T User Manual

Page 8

viii

MPPC 2120T/3220T User Manual

Preface

6. NEXCOM will issue RMA Report which included Repair Detailed Infor-

mation to the customer when the defective products were repaired and
returned.

7. In addition to the above, NEXCOM may authorize Independent/Third-

party suppliers to repair the defective products for NEXCOM.

Out Of Warranty Service

There will be a service charge from NEXCOM for the “Out Of Warranty”
product service; they are the Basic Diagnostic Service Fee and the Advanced
Component Replacement Fee respectively. And, if the product can not be re-
paired, NEXCOM will either return the product to the customer or, just scrap
it, followed by customer’s instruction.

1. Testing and Parts Replacement

NEXCOM will have the following Handling Charges for those OoW prod-
ucts that returned:

a. Basic Labor Cost and Testing Fee: as Table listed.

b. Parts Fee: NEXCOM will charge for main IC chipsets such as the N.B.,

S.B., Super-IO, LAN, Sound, Memory, and so on.

c. 3rd-party Device Fee: products replacement for CPU, DIMM, HDD,

Chassis, and UPS.

2. Out of Warranty product will have a three months warranty for the fixed

issues. If the product failed with different problem within 3 months, they
will still incur the service charge of “Out of Warranty”.

3. Out of Warranty “products will not be repaired without a signed PI from

the customer, the agreement of the repair process.

Add-on card, 3rd Party Device and board level repair cost higher than
new product prices, customer can abandon to sign PI to repair and,
please contact with sales to buy new products.

This manual is related to the following products:

MPPC 3220T