Warranty and rma – NEXCOM MPPC 2120T User Manual

Page 6

MPPC 2120T/3220T User Manual

Preface

Warranty and RMA

NEXCOM Warranty Period

1. NEXCOM makes products in accordance with the Industry standard and,

NEXCOM warrants that all her Industry-grade IPC and System products
will be free from defect in neither material nor workmanship for twenty-
four (24) months from the day of invoice issued.

2. For NEXCOM Panel PC product lines (the APPC, MPPC series), they are

also guaranteed against defect in materials and workmanship for the
period of twenty-four (24) months in their motherboard design. For 3rd
party parts, it follows with original suppliers’ standard: 12 months for
battery pack and LCD, 24 months for adaptor / add on modules (includ-
ing GSM module, RFID module, and antenna).

3. If NEXCOM determines customer’s warranty claim is valid, NEXCOM will

repair or replace product(s) without additional charge for parts and labor.
An extended Warranty Program will extend the warranty period of the
product accordingly.

Warranty Coverage

The warranty applies only to products manufactured or distributed by NEX-
COM and her subsidiaries. This warranty covers all the products/shipments
except for:

1. Any claimed defect, products that have been repaired or modified by

persons who have not been authorized by NEXCOM or, products which

have been subjected to misuse, abuse, accident, improper installation, or
usage not in accordance with the product instruction. NEXCOM assumes
no liability as a consequence of such events under the term of this war-
ranty.

One example is the replacement of Tablet’s or Hand-held’s LCD display
due to scratching stains or other degradation; these will not be covered
under this warranty.

2. Damages caused by customers’ delivery/shipping of the product or,

product failure resulted from electrical power/voltage shock, or, installa-
tion of parts/components which are not supplied/approved by NEXCOM
in advance.

3. Third-party products:

a. Software, such as the device drivers,

b. External devices such as HDD, printer, scanner, mouse, LCD panel,

battery, and so on,

c. Accessory/parts that were not approved by NEXCOM and,

d. Accessory/parts were added to products after they were shipped

from NEXCOM.

This manual is related to the following products:

MPPC 3220T