NEXCOM MPPC 2120T User Manual

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MPPC 2120T/3220T User Manual

Preface

Product will be treated as “Out of Warranty “ if:

a. It expires the warranted 24 months period from the day it was pur-

chased.

b. It had been altered by persons other than an authorized NEXCOM service

person or, which have been subjected to misuse, abuse, accident, or
improper installation.

c. It doesn’t have the original NEXCOM Serial Number labeling for NEX-

COM’s warranty period identification or, tracking.

RMA that NEXCOM has determined not to be covered by the warranty will
be charged the NEXCOM Standard Repair Fee for the repairing. If a RMA is
determined to be not repairable, customer will be notified and product(s)
may be returned to customer at their request; a minimum service fee may be
charged however.

NEXCOM Return Merchandise Authorization (RMA) Procedure

For the RMA (Return Merchandise Authorization) shipment, customer is
responsible for packaging and shipping the product to the designated
NEXCOM service sites, with shipping charges prepaid by the customer. The
original NEXCOM shipping box should be used whenever possible. NEXCOM
shall pay for the return of the product to the customer’s location. In case of
expedited shipping request, an extra service charge shall be assessed and the
customer is responsible for this extra return shipping charge.

1. Customers should enclose the “NEXCOM RMA Service Form” with the

returned products.

2. Customers need to write down all the information related to the problem

on the “ NEXCOM RMA Service Form “ when applying for the RMA ser-
vice; information will help to understand the problem, including the fault
description, on-screen messages, and pictures if possible.

3. Customers could send back the faulty product with or without the ac-

cessories and key parts such as the CPU and DIMM. If the key parts are
included, please be noted clearly within the return form. NEXCOM takes
no responsibility for the parts which are not listed in the return form.

4. Customers hold the responsibility to ensure that the packing of defective

products is durable enough to be resistant against further damage due to
the transportation; damage caused by transportation is treated as “ Out
of Warranty “ under our Warranty specification.

5. RMA product(s) returned by NEXCOM to any location other than the

customer registered delivery address will incur an extra shipping charge,
the customer is responsible for paying the extra shipping charges, duties,
and taxes of this shipment.

Product Repairing

1. NEXCOM will repair defective products covered under this limited war-

ranty that are returned to NEXCOM; if products do prove to be defective,
they will be repaired during their warranty period unless other warranty
terms have been specified.

2. NEXCOM owns all parts removed from repaired products.

3. NEXCOM will use parts made by various manufacturers in performing the

repair.

4. The repaired products will be warranted subjected to the original war-

ranty coverage and period only.

5. For products returned as defective but, proved to be no defect/fault after

the RMA process, NEXCOM reserves the right to claim for a NDF (No
Defect Found) Service Charge.

This manual is related to the following products:

MPPC 3220T