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2 shipping and packaging – Hall Research HSM-I-08-08 User Manual

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Genesis Digital™ HDMI Matrix Switches

33

If you determine that your Genesis™ Matrix is malfunctioning, do not attempt to repair

the unit; instead, contact Hall Research Technical Support at 714-641-6607.

Before you do, make a record of the history of the problem. We will be able to provide

more efficient and accurate assistance if you have a complete description.

7.2 Shipping and Packaging

If you need to transport or ship your unit:

Package it carefully. We recommend that you use the original container.

Before you ship the units back to Hall Research for repair or return, contact us to

get a Return Authorization (RMA) number.