EXFO IQS-12002B Calibration System - Manual (Page 47)

Calibration System 43
5 Troubleshooting
This chapter presents a list of common problems and their solution, the
technical support offered on the web and at EXFO facilities, and product
shipping information.
Solving Common Problems
Problem Possible cause Solution
Communication loss
between PC and IQS
system
You have logged
yourself out.
The computer has
gone into the stand-by
mode.
Logging out closes the communication
port. Make sure that all operations of the
IQS system are completed before you
log out.
Change the stand-by mode settings as
follows: on the computer desktop,
make a right-click and, on the
contextual menu, click Properties. On
the Screen Saver tab, click Power and,
under Settings for Home/Office Desk
power scheme, select Never in the
three lists.
Instruments do not
warm up properly
Try installing all your instruments
(sources and calibration power meter)
in the controller unit instead of the
expansion units.
Error message
“Warm-up has
encountered an
error.”
Restart the warm-up period as follows:
From the Tools menu, select System >
Start Warmup.
If the instruments still do not warm-up
properly, restart the system.
Getting a French
message while
calibrating the
FTB-100B power
meter.
It means that the serial link is available
for calibration.