Contacting the technical support group, Troubleshooting – EXFO FVA-600 User Manual
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Troubleshooting
20
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact EXFO at
one of the following numbers. The Technical Support Group is available to take your
calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America).
For detailed information about technical support, visit the EXFO Web site at
www.exfo.com
.
To accelerate the process, please have information such as the name and the serial
number (see the product identification label—an example is shown below), as well
as a description of your problem, close at hand.
When contacting the technical support team, you may be asked to indicate the
version number for the unit and the date at which the latest calibration was
performed.
To view information about the unit:
1. When the unit is on, press and hold
and
.
2. Use the arrow buttons to switch between the software version number and
calibration date.
3. Press
to return to the normal mode.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Ver.
Mfg.
date
P/N
S/N
Made in Canada
QST442B
465 Godin Avenue
Vanier (Quebec) G1M 3G7 CANADA
****************
A
January 2020
542392-3D
FVA-600-X-XX
Fiber code
Connector code
Step
Size
Select
Software
version
number
YY-MM.DD