American Energy Systems Universal Doors - Manual (Page 4)

Version 1.0c iv
LIMITED WARRANTY
1. To Whom Extended. Country Flame Technologies, hereafter known as Country Flame only
warrants its products to the original retail consumer.
2. Products/Components Warranted. Country Flame makes the following warranties regarding its
Country Flame Fireplace Doors. Except as set forth below, Country Flame warrants Country
Flame Fireplace Doors to be free from defects in materials and workmanship for a period of one
(1) year from date of original retail purchase so long as the unit is owned by the original retail
customer, subject to the terms, conditions, and restrictions set forth below.
3. Terms, Conditions, and Restrictions.
i. Products Not Covered. The above warranties do not apply to glass, gaskets, and paint.
ii. Exclusions. The above warranties do not apply to the following conditions or
circumstances:
1. To conditions resulting from Country Flame Fireplace Doors that are installed other
than in accordance with Country Flame’s specifications.
2. To conditions resulting from failure to provide reasonable and necessary maintenance
for the Country Flame Fireplace Doors in accordance with Country Flame’s operating
and maintenance instructions.
3. To conditions resulting from the alteration or modification of any Country Flame
Fireplace Doors by anyone other than Country Flame or a person duly authorized by
Country Flame to complete such alteration or modification.
4. To conditions resulting from failure to use and operate the Country Flame Fireplace
Doors in accordance with Country Flame’s operating and maintenance instructions, or
as a result of other misuse of the product.
5. To conditions not involving defects in material or workmanship.
6. To conditions resulting from over firing, or burning of improper materials while Country
Flame Fireplace Doors are in use.
7. Warranty Registration Card. The above warranties are void and will not apply unless
the enclosed Warranty Registration Card is filled out by the original retail customer and
returned to Country Flame within thirty (30) days subsequent to date of original retail
purchase.
4. Remedies in the Event of Failure. In the event Country Flame Fireplace Doors fail to perform as
warranted, the following terms and conditions will apply:
i. Fireplace Door Unit. Country Flame will repair, or at its option, replace any warranted part
of the fireplace door unit which fails to perform as warranted for a period of one (1) year from
date of purchase subject to the terms, conditions, and restrictions set forth herein.
ii. Warranty Service. Service on Country Flame Fireplace Doors will be provided by any
Country Flame authorized dealer or distributor. If there is no authorized Country Flame dealer
or distributor in the original retail customer’s area, the original retail customer may notify
Country Flame Technologies of any defect by providing the following information:
1. The Model Number of the Country Flame Fireplace Doors.
2. The date of original purchase along with a copy of the retail receipt.
3. The date of installation and the installer’s name, address, and phone number; and
4. A description of the nature of the defect or problem.
iii. Freight Costs. Should service be required during the warranty period, the original retail
customer must send the defective product or component, freight or postage prepaid, direct to
Country Flame. Country Flame WILL NOT pay freight or postage costs relating to any item
returned for warranty service.