Cabletron Systems ESX-1380 - Manual (Page 20)

Chapter 1: Introduction
1-10 ESX-1320/ESX-1380 Local Management Guide
1.8 GETTING HELP
If you need additional support related to Local Management, or if you
have any questions, comments, or suggestions concerning this manual,
contact Cabletron Systems Technical Support:
By phone (603) 332-9400
Monday – Friday; 8
A . M . – 8 P . M . Eastern Time
By CompuServe GO CTRON from any ! prompt
By Internet mail [email protected]
By FTP ctron.com (134.141.197.25)
Login anonymous
Password your email address
Before calling Cabletron Systems Technical Support, have the following
information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The serial and revision numbers of all Cabletron Systems products in
the ESX network
• The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers