Cisco OL-21851-01 - Manual (Page 21)

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
Chapter 5 Configuring and Managing the Cisco Unified IP Phone
MIDlets Troubleshooting Tips
Where xx.xx.xx.xx is the IP address of the Unified CM server.
Note You may use a hostname providing the CTS and the phone is provisioned with a DNS name server.
Step 4 Click Save to save your settings.
MIDlets Troubleshooting Tips
• If the MIDlet does not come up at all, verify that the Unified CM is subscribed. Reset the phone.
• Verify that the phone has the correct firmware for that MIDlet.
• Verify that the CTS has the correct image for that MIDlet.
• If the MIDlet comes up with a blank white screen, verify that the Service URL for the phone is blank.
• If the phone fails to register, verify that phone type is set correctly. For example, Cisco Unified IP
Phone 7970 should not be set as 7975.
• If the phone is stuck in the initializing phase, restart TSPS on the CTS. If after the restart the phone
shows “phoneui=xsi,” reboot the CTS.
• Check the Service URL. If it ends with “services.html,” make it blank and apply changes. Reboot
the CTS.
• If no services appear on the phone, even though subscribed to a valid service, check the “Services
Provisioning” field to make sure it is set to Default.
• If the MIDlet fails to start, make sure that the Enable box checked.
• Make sure the service that you are using to subscribe your phone is pointing to the correct JAD file.