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2 getting help – Cabletron Systems SmartSTACK 100 User Manual

Page 12

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1-2

Introduction

• Chapter 5,

ELS100-16TX

Diagnostics and Troubleshooting

,

describes the SmartSTACK 100 ELS100-16TX diagnostics and
provides information on troubleshooting common problems.

• Appendix A,

Technical Specifications

, provides the

SmartSTACK 100 ELS100-16TX specifications and basic cabling
pin assignments.

• Appendix B,

Glossary

, provides a glossary of terms both specific

to the SmartSTACK 100 ELS100-16TX and common to the
networking field.

1.2 GETTING HELP

For additional support related to this device or document, contact
the Cabletron Systems Global Call Center:

Before calling the Cabletron Systems Global Call Center, have the
following information ready:

• Your Cabletron Systems service contract number

• A description of the failure

Phone

(603) 332-9400

Internet mail

[email protected]

FTP

ctron.com (134.141.197.25)

Login

anonymous

Password

your email address

BBS

(603) 335-3358

Modem setting

8N1: 8 data bits, No parity, 1 stop bit

For additional information about Cabletron Systems or its products, visit the
World Wide Web site:

http://www.cabletron.com/

For technical support, select

Service and Support

.

To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address:

[email protected]

Make sure to include the document Part Number in the email message.