Talkswitch 48-CVA - Manual (Page 98)

90 TalkSwitch User Manual
4.3.4 Calls over VoIP with SIP phones and Gateways
If you have teleworkers connected to the system via a certified compatible SIP device
(ie gateway or SIP phone), there are several ways that the teleworker can interact
with TalkSwitch.
Making calls:
Once the phone or gateway is registered with the TalkSwitch SIP server, then calls
can be made as follows.
1. At dialtone, dial a phone number associated to any of the other locations.
2. At dialtone, dial a phone number associated to one of the VoIP lines on
TalkSwitch. Ensure an Auto Attendant is programmed to answer this line.
Once the Auto Attendant has answered, you can dial any extension, VoIP loca-
tion or voice mailbox. If you want to place calls through the regular phone
lines, then a Call Bridge account must be activated. Regular phone lines can
be accessed by dialing ‘9’ then entering the password for Call Bridge.
TalkSwitch currently does not support the ability to place calls on hold or transfer calls
when making calls to other locations, since the call does not actually go through
TalkSwitch.
Receiving calls:
Once the phone or gateway is registered with the TalkSwitch SIP server, then calls
can be received directly from other registered gateways or through the system.
1. If the call is routed via TalkSwitch, then you have the ability to transfer the
caller by dialing then any extension or voice mailbox.
2. If the call came directly from another SIP gateway or phone, then you can
transfer the call if your service provider supports this feature.
4.4 Using the TalkSwitch Voicemail System
Each TalkSwitch unit comes with approximately 30 minutes of voicemail recording
capacity (shared with Auto Attendant greetings). This capacity can be increased with
the addition of TalkSwitch memory cards. You can add another 1/2, 1, 2 or 4.5 hours
of storage to each unit. Contact your TalkSwitch dealer to purchase memory cards.
When a TalkSwitch memory card is inserted in the memory slot, the system will
automatically configure the card within 20 seconds, making it fully functional.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 90