Talkswitch 48-CVA - Manual (Page 80)

Transferring a caller to a Local Extension, Remote Extension or Ring Group:
Here, you can specify how transferred calls are handled if their target—a local
extension, remote extension or ring group—is busy or doesn’t answer. You have
the choice of TalkSwitch either ringing back the extension that transferred the
call or performing the “no answer” or “busy” action of the extension that the call
was intended for. Any changes made in this section affect the entire system.
Transfer and clear:
TalkSwitch has the ability to clear lines or VoIP ports after a call has been
transferred. Ensure you have this service/feature activated on your line(s) or VoIP
device.
Transferring from a Home phone:
You can transfer a call from a phone connected in parallel to one of the incoming
TalkSwitch lines (your home phone, for instance, if you have a home-based
business) to a Local or Remote Extension, Extension Ring Group, an
Announcement, or a Voicemail box. This section allows you to choose which
transfer prefix you would like to use to perform the action. The transfer prefix
‘wakes up’ TalkSwitch and can be considered the equivalent of the Flash or Link
action at a Local Extension. By default the prefix is
.
Example: Let’s say you receive a call on a phone in your home that is not an
extension of TalkSwitch and you want to transfer the caller to Remote
Extension 215. You would then dial
, wait for the ‘double beep’ then dial
215 and hang up. TalkSwitch will now handle the call. For more details, see
section 4.2.8.
Remote Transfer:
Calls that are transferred to a Remote or VoIP Extension, can be transferred back
to another extension or voice mailbox by dialing
to place the caller on
hold, then entering the extension or mailbox number. If this is set to Allow
screening of calls, then you would dial
4 to complete the transfer. If you
want to cancel the transfer, then dial 5. If you have selected ‘Perform a
blind transfer’, then the call will be automatically transferred and the line
released once the extension or mailbox number has been entered.
This feature can only be used when forwarding call to a Remote Extension or VoIP
location over 2 lines. This feature cannot be used with 3-Way Calling or Centrex
Transfer services.
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