Talkswitch 48-CVA - Manual (Page 84)

Double Flash time:
When two flashes are detected, TalkSwitch needs to calculate the time between the
flashes to establish if they were intended to propagate a flash at the CO or if it was
the intention to place a call on hold and then quickly retrieve it. The Double
Flash time values signify the maximum time between two flashes that TalkSwitch
will recognize as an intended flash to the CO. When two flashes are detected with
a time gap larger than the value displayed, no flash will be propagated at the CO.
The value can be adjusted from 200ms to 2000ms with the default set at 1200ms.
3-Way Calling wait time:
This option adjusts the time required between flash hook and a dial string. Some
telephone company 3-Way Calling/Conference services require different time
allowances after the flash signal to re-establish dial tone. The default time is 2
seconds so TalkSwitch can let the lines settle after going off hook before sending
the DTMF digits.
Non-detection of disconnect-clear:
This option controls the length of time after which TalkSwitch will “drop” a line
when silence is heard. This safeguard is useful when a telephone line does not
send out the disconnect-clear signal that tells TalkSwitch the call is finished.
Auto Attendant Adjustments:
Since TalkSwitch allows callers to dial 100, 200, 300 series extensions and 400
series mailboxes, and also allows fall-through options for the single digits 1, 2, 3,
4 and 5 at the Auto Attendant, there needs to be a time limit placed on how long
after the first digit is pressed TalkSwitch will wait for another digit before
following the single digit option. There are 3 ways to make use of this control.
You should be careful not to isolate your callers from having both choices as
listed in (1).
1) With the current setting, callers can dial any Local Extension (1xx), Remote
Extension (2xx), or Ring Group (3xx) as long as the second digit is pressed
within 1.5 seconds of pressing the first digit. Callers can also press just 1, 2, 3, 4
or 5. for options and when TalkSwitch detects no second digit after 1.5 seconds, it
will follow the programmed option for that Auto Attendant.
2) If you don’t want to use the options 1, 2, and 3 for any of the Auto Attendants,
you can set the option to ‘4 seconds’. Callers will have more than enough time to
dial all 3 digits of any extension without accidentally falling through to one of
the Auto Attendant options.
3) If you don’t want to give callers the ability to dial any of the extensions and
only permit them to access single digit options, set this value to ‘immediately’. As
soon as TalkSwitch detects the first digit, it will follow the specified option for that
Auto Attendant.
74 TalkSwitch User Manual
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