Talkswitch 48-CVA - Manual (Page 93)

85 4.0 Using TalkSwitch
When using the telephone company’s 3-Way Calling/Conference service you can
conference by following the instructions below:
1. Establish a call with an outside party.
2. Place the outside caller on hold by pressing ‘flash’ 80 and then dial the
number of the other outside party you wish to conference with.
3. When the call is answered, you can establish the 3-way call at anytime by
pressing ‘flash’ 80.
4.2.8 Making and receiving calls using VoIP
TalkSwitch CVA supports inter-branch connectivity via PSTN and VoIP. Once properly
configured, calls can be made between locations using VoIP with broadband
connections. TalkSwitch has 50 VoIP location codes (250-299) that can be assigned
to any VoIP line. These location codes can be dialed from any extension or auto
attendant. TalkSwitch automatically hunts the VoIP ports for placing these calls.
Other calls can be made over VoIP by dialing hunt group 88 (first confirm VoIP lines
are active in this hunt group). Dialing ‘88’ at internal dialtone tells TalkSwitch to
hunt all VoIP lines for an available line. In order to reach a remote location, a VoIP
phone number needs to be assigned to the VoIP line you intend to call.
Example:
You have 3 branch locations (New York, Miami, San Jose), all with TalkSwitch CVA
units.
Location 1: New York
Phone numbers assigned to 4 VoIP lines: 250-261 (16 phone numbers)
Location 2: Miami
Phone numbers assigned to 4 VoIP lines: 270-273 (4 phone numbers)
Location 3: San Jose
Phone numbers assigned to 4 VoIP lines: 280-283 (4 phone numbers)
If someone in the New York office wants to reach someone in the Miami office, they
can dial one of the phone numbers associated to Miami (270-273). TalkSwitch will
automatically find an available VoIP line then connect to the Miami location. The
TalkSwitch at the Miami location will handle the call according to the configuration
in the Call Handling section for the VoIP lines.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 85