Talkswitch 48-CVA - Manual (Page 90)

82 TalkSwitch User Manual
To announce calls before transferring (Screened Transfer) – put the caller on hold
and dial the appropriate extension number. If the person at the receiving extension
answers and wishes to take the call, simply hang up or dial ‘flash’ ‘4’ to complete the
transfer and get internal dialtone. The caller will immediately be taken off hold and
connected with the receiving extension. If the person at the receiving extension does
not wish to take the call, you can press ‘Flash’ ‘5’ to return to the caller.
If you dial an extension and it is busy or not answered, you can still complete the
transfer so that the caller will be directed according to that extensions’ Call Cascade
settings.
If you tend to handle many calls, you may want to complete or cancel a transfer without
hanging up. Flash ‘4’ will complete the transfer and then provide internal dialtone
while flash ‘5’ will cancel the transfer and connect you back to the caller.
From a Local Extension to any outside telephone number:
To initiate an Unscreened Transfer – put the caller on hold, select a Line Hunt
Group (dial 80 for Same Line Connect), then dial the outside telephone number
then press ‘flash’ ‘4’ to complete the transfer. Y
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If the person at the receiving extension does not wish to take the call, you can
press ‘flash’ ‘5’ to return to the caller.
If you have the 3-Way Calling/Conference or Centrex Transfer feature enabled on the
current line, you can select the Same Line Connect (80) to make use of these features.
Everything proceeds as above on the same line the call came in on.
4.2.5 Call Park – Parking and retrieving callers
Call Park is a useful feature for placing a call on hold and then being able to retrieve
it from any other Local Extension. TalkSwitch has 10 Park Orbits in all models.
To place a caller in a Park Orbit, press ‘flash’ then and choose a Park Orbit (500
to 509). You will hear a confirmation after parking the caller that indicates the caller
has been parked successfully. If the Park Orbit is already occupied, you will hear “I’m
sorry, that extension is unavailable at this time.” then dialtone. Once again press
and choose a new Park Orbit. Once the caller is parked, you can retrieve the caller at
another Local Extension by pressing
and the appropriate Park Orbit. If Direct
Line Access is enabled at the extension, then you must press ‘flash’ first.
If you have the External Paging option enabled on TalkSwitch, you may choose to
announce over the P.A. system (by pressing
0) that there is a call parked in a
specific Park Orbit for a co-worker. For example: “Bob, please pick up 501.” – which
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 82