Talkswitch 48-CVA - Manual (Page 102)

94 TalkSwitch User Manual
4.5 Music-on-Hold
TalkSwitch can play music to callers when they are on hold, parked or queued. The
music played to the callers will be provided by the source you have connected to the
MUSIC jack.
If you ENABLE Music-on-Hold and have an audio device plugged into the
back of TalkSwitch:
1. When callers are put on hold at an extension, they will hear the music instead
of TalkSwitch’s default on-hold beeping tone.
2. When the Auto Attendant answers a call and transfers the caller to an
extension, the caller will hear a pre-recorded message saying “One moment
please”, and then hear the music.
If you ENABLE Music-on-Hold and do not have an audio device plugged into
the back of TalkSwitch:
1. When callers are put on hold at an extension, TalkSwitch will not play its
default on hold beeping tone. The caller will hear silence.
2. When the Auto Attendant answers a call and transfers the caller to an
extension, the caller will hear a pre-recorded message saying “One moment
please” and then hear silence.
If you DO NOT ENABLE Music-on-Hold and have an audio device plugged into
the back of TalkSwitch:
1. When callers are put on hold at an extension, callers will hear TalkSwitch’s
default on hold beeping tone and your music.
2. When the Auto Attendant answers a call and transfers the caller to an
extension, the caller will not hear any pre-recorded message. They will
hear your extension ringing and your music.
If you DO NOT ENABLE Music-on-Hold and do not have an audio device
plugged into the back of TalkSwitch:
1. When callers are put on hold at an extension, they will hear TalkSwitch’s
default on-hold beeping tone.
2. When the Auto Attendant answers a call and transfers the caller to an exten-
sion, callers will hear your extension ringing.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 94