Talkswitch 48-CVA - Manual (Page 69)

59 3.0 Configuring TalkSwitch
If a call is forwarded to a Remote Extension from a Call Cascade sequence and has
either ‘play caller’s name first’ or ‘play accept/reject prompt’ enabled, the Remote
Extension will hear “This is Call Cascade...” instead of “This is Call Forward...”. This is
done so that you know when the call is rejected, it will send the caller to the next Call
Cascade option of the extension that forwarded the call and not follow the Remote
Extension’s ‘Answer at ext.’ Call Cascade options.
3.3.3.7 Extension Ring Groups - Call Cascade
The following section configures the incoming call routing options for Ring Groups.
The Call Cascade routing options are only engaged if the Ring Group has been
chosen from the Auto Attendant or if a call has been manually transferred to the Ring
Group. Once a call enters a Ring Group’s Call Cascade sequence, the Ring Group
“owns” the call. It will not follow any other extensions options, even if that extension
is chosen in the Call Cascade sequence - what you see in a Ring Group’s Call Cascade
sequence is exactly what you’ll get.
For Ring Groups, there are 3 different Call Cascade options. For each of these options,
you can control how and where you want the incoming call handled with up to 3
‘cascade’ destinations available. You can set up the Call Cascade sequences for both
Modes (the scheduling for these modes are set up on the Modes tab).
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 59