General, Fax transmission & reception – Panasonic KXF1100 User Manual

Page 62

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Troubleshooting and Routine Care

General

PROBLEM

CAUSE & REMEDY

I cannot make and receive calls.

•the power cord or telephone line cord is not connected. Confirm the

connection (see page 9).

I cannot make calls.

•The setting of the dialing mode is wrong. Check the selector (see

page 9).

The unit does not work.

• Disconnect the unit from the telephone line and connect to a known

working phone. If the known working phone operates properly, call
your service personnel to have the unit repaired. If the known

working phone does not operate properly, consult your telephone
company.

The unit does not ring.

•The ringer volume is set to OFF. Raise it to a suitable level (see

page 14).

The REDIAL/PAUSE button does

not function properly.

• If this button is pressed during dialing, a pause will be inserted. If

this button is pressed immediately after the dial tone is obtained, the

last number dialed will be redialed.

While programming, I cannot
enter the activation code or the

prohibitor ID.

•The whole or part of the number is same as the other code or ID.

Change the number (see pages 34, 35 and 42).

Fax Transmission & Reception

PROBLEM

CAUSE & REMEDY

The other party complains that

letters on their received

document are distorted.

• If your line has special telephone services such as call waiting, the

service may have been activated during the fax transmission.
Connect the unit to a line that does not have such services.

•Another telephone connected to the same line is off the hook.

Hang up and try again.

The other party complains that a

dirty pattern or a black line
appears on their received
documents.

•The glass or rollers are dirty. Clean them (see page 67).

I cannot make an international

fax call.

•Use the overseas transmission mode (see page 46).
•Add two pauses at the end of the phone number (see page 56).

I cannot receive documents
automatically.

•The receive mode is set to TEL. Set the receive mode to ANS/FAX

or FAX.

•The time to answer the call may be too long. Decrease the number

of rings (see page 21).

•The greeting message may be too long. Shorten the message or

ask the other party to press and then start transmission.