Cisco UNIFIED OPERATIONS MANAGER OL-19470-01 - Manual

C H A P T E R
13-1
User Guide for Cisco Unified Operations Manager
OL-19470-01
13
Generating Audio Phone and Video Phone
Reports
An IP phone has a physical relationship with a switch and a logical relationship with a Cisco Unified
Communications Manager. Phone reports provide a combined view of both of these relationships,
making it easy for you to track and resolve IP phone and video phone problems. Operations Manager
collects phone inventory data as scheduled (see
Working with IP Phone Discovery, page 16-40 ) and
collects additional data every 5 minutes to determine whether phone status has changed. Audio Phones
and Applications reports provide detailed phone inventory and status information. If you have the
required software license, you can also view similar reports for video phones.
This section includes the following topics:
• Using Audio Phones and Applications Reports, page 13-1
• Understanding IP Phone Movement Tracking, page 13-28
• Understanding Phone Polling, page 13-28
• Using Video Phones Reports, page 13-28
• Viewing Other Reports, page 13-47
Using Audio Phones and Applications Reports
Note Audio Phones and Applications reports do not include data for video phones. See Using Video Phones
Reports, page 13-28 .
Audio Phones and Applications reports provide inventory and IP status change reports:
• Inventory reports—Provide detailed IP phone data, reflecting the current status of IP phones in your
network. These reports enable you to search for a few phones, list a specific set of phones—such as
phones connected to a switch, phones in SRST mode and phones that are CTI applications—or view
all phones and lines:
– Search—Use Search to view information for a few IP phones or a single IP phone; search
enables you to find phones using all or part of an extension number, IP address, or MAC address.
See
Searching for IP Phones, page 13-3 .