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Troubleshooting, Troubleshooting -2 – Canon SCANFRONT 300P User Manual

Page 173

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10-2

Chapter 10 Troubleshooting

1.

Troubleshooting

If any of the following problems occurs, solve the problem as described in the corresponding solution.

Network, Web Menu

Cannot use an LDAP address
book (certain users only)

Cause

The administrator has set user function restrictions.

See “Restricting

User Functions” on p. 6-10.

Solution

Contact the administrator of the ScanFront.

Cannot update the settings in
the Web menu

Cause

The ScanFront is being used or a user has not logged out.

Solution

Check the ScanFront status and then try again.

Cannot access the Web menu

Cause

The IP address assigned from the DHCP server has changed.

Solution

Contact the administrator of the ScanFront, and check the IP address
assigned to the ScanFront.

Cannot create a new folder
(shared folder/FTP server)

Cause

Permission to write to the shared folder has not been granted for the
user name and password that were entered.

Solution

Contact the administrator of the shared folder.

Specifying a mail address as the
address and then starting
scanning results in an error

Cause

The mail server settings have not been registered, or have been deleted.

Solution

Contact the administrator of the ScanFront.

Cannot edit the address book/
job buttons (certain users only)

Cause

The administrator has set user function restrictions.

See “Restriction to

Edit” on p. 6-11.

Solution

Contact the administrator of the ScanFront.

Can only select certain
destinations. For example, can
only select shared folders
(certain users only)

Cause

The administrator has set user function restrictions.

Solution

Contact the administrator of the ScanFront.

Cannot connect to an FTP
server that can be accessed
from outside the company

Cause

The scanner cannot connect to an FTP server that requires firewall
settings to be configured.

Solution

Use an FTP server that does not require firewall settings to be
configured.

The wrong send time is
displayed for an e-mail message
received at the destination

Cause

(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.

Solution

Contact the administrator, and check the “Language/Timezone” setting.

(See p. 6-30.)