Welch Allyn CSK Software Install Guide - Installation Guide User Manual
Page 43
Installation guide
Troubleshooting
39
4. Test send
(or search) failed -
wireless.
Outside range of all wireless
networks.
Move within the wireless network.
There are no wireless networks
available.
Verify that the wireless network router is powered up and properly
configured.
CP 200 radio is not connected.
Connect CP 200 radio. Verify that the radio lights are blinking or solid to
indicate action.
Connectivity software not installed
on a computer on the network.
Install CardioPerfect Server Connectivity option on a computer on the
network, the same computer as CardioPerfect database.
DCP module is not running.
Check the services to verify that the DCP daemon service is running.
Data Catcher is not running.
Check the services to verify that the Data Catcher service is running.
Data Catcher is not receiving files.
Verify that the C:\Program Files\Welch Allyn\DataCatcher\SavedCopies
folder has new files with a date/time stamp about when you sent it and
that the folder updates as you send more tests.
•
If yes, Data Catcher is getting files. Check CPSAPI.
•
If no, Data Catcher is not working. Reinstall server software or
check firewall.
CardioPerfect services (CPSAPI) is
not running.
Verify that the CardioPerfect Services service is running.
CP 200 configuration.
Ensure that Connectivity Mode is set to Wireless.
The server IP address has changed.
See
“Reassigning a server IP address”
Firewall settings.
Check firewall to ensure that exceptions are set. (See
“Firewall settings”
on
page 33.)
5. Test send
(or search) failed -
USB cable.
Cables not connected.
Make sure USB cable is connected on both ends (device and PC).
Connectivity software not installed.
Install Server Connectivity option on the computer containing the database,
and install the Client option on the USB computer. Make sure the device is
connected and the PC driver is loaded.
CP 200 configuration.
Ensure Configuration Mode is set to Wired.
Data Catcher is not running.
Check the services to verify that the Data Catcher service is running.
Data Catcher is not receiving files.
Verify that the C:\Program Files\Welch Allyn\SavedCopies folder has new
files.
•
If yes, Data Catcher is getting files. Check CPSAPI.
•
If no, Data Catcher is not working. Reinstall Client software or
check firewall.
CardioPerfect services (CPSAPI) is
not running.
Verify that the CardioPerfect Services service is running on the computer
containing the database.
The server IP address has changed.
See
“Reassigning a server IP address”
Firewall settings.
Check firewall to ensure that exceptions are set. (See
“Firewall settings”
on
page 33.)
Incorrect cable.
Verify that you are using an A-to-A USB cable.
Conditions (continued) Causes (continued)
Actions (continued)