is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.

Test the drive —

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

Insert a bootable floppy disk and restart the computer.

Clean the drive or disk —

See "

Cleaning Your Computer

Ensure that the CD is snapped onto the spindle

Check the cable connections

Check for hardware incompatibilities —

See "

Resolving Software and Hardware Incompatibilities

Run the Dell Diagnostics —

See "

Dell Diagnostics

NOTE:

High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.

NOTE:

Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Close other programs —

The optical drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs.

Try closing all programs before you write to the optical drive.

Turn off Standby mode in Windows before writing to a CD or DVD disc —

See "

Power Management

" or search for the keyword standby in

the

Windows Help and Support Center

for information on

power management modes

Change the write speed to a slower rate —

See the help files for your CD or DVD creation software.