Dell B5460dn Mono Laser Printer - Manual (Page 189)

Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is solved.
Step 3
a Review the tips on avoiding jams. For more information, see “Avoiding
jams” on page 145 .
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact technical
support .
The problem is solved.
Paper jam message remains after jam is cleared
Action Yes No
a From the printer control panel, navigate to:
Next > > Clear the jam, press OK >
b Follow the instructions on the printer display.
Does the paper jam message remain?
Contact technical
support .
The problem is solved.
Solving print problems
Printing problems
Confidential and other held jobs do not print
Action Yes No
Step 1
a From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b Resend the print job.
For more information, see “Printing confidential and other held jobs”
on page 71 .
Did the jobs print?
The problem is solved. Go to step 2.
Troubleshooting 189