Dell Latitude D630 - Manual (Page 121)

Troubleshooting 121
C H E C K T H E S TA T U S I N T H E D E L L M O B I L E B R O A D B A N D C A RD U T I L I T Y — Click
the icon on the Windows desktop to launch the utility. Check the status in
the main window:
• No card detected – Restart the computer and launch the utility
again.
• Radio Off – Ensure the Mobile Broadband card is enabled by viewing
the status in the Dell Mobile Broadband Card Utility. If the card is
disabled, enable the Mobile Broadband card by clicking the Turn Radio
On button in the main screen of the Dell Mobile Broadband Card Utility.
• Searching – The Dell Mobile Broadband Card Utility has not yet
located a Mobile Broadband network. If the searching state persists, ensure
that the signal strength is adequate.
• No service – The Dell Mobile Broadband Card Utility did not locate a
Mobile Broadband network. Ensure that the signal strength is adequate.
Restart the Dell wireless utility or contact your Mobile Broadband network
provider.
• Check your Mobile Broadband Network Service – Contact
your Mobile Broadband network service provider to verify coverage plan
and supported services.
A C T I V A T E Y O U R M O B I L E B R O A D B A N D CAR D — Before you connect to the
Internet, you must activate the Mobile Broadband service through your cellular
service provider. For instructions and for additional information about using the
Dell Mobile Broadband Card Utility, see the user's guide available through the
Windows Help and Support Center (click Start→ Help and Support). The
user's guide is also available on the Dell Support website at support.dell.com
and on the media included with your Mobile Broadband card if you purchased
the card separately from your computer.
PC Card Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
C H E C K T H E C A R D — Ensure that the card is properly inserted into the
connector.