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Printer problems – Dell LATITUDE C510 User Manual

Page 75

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Printer Problems

NOTE:

Fill out the Diagnostics Checklist as you perform the various checks.

Check the printer cable connections -

Ensure that the printer cable is properly connected to the computer.

Check the printer cable

Turn off the printer and computer.

1.

Swap the printer cable with a cable that you know is working.

2.

Turn on the printer and computer, and try again to print.

3.

If you print successfully, contact Dell for assistance in obtaining a new printer cable.

4.

Test the electrical outlet -

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Ensure that the printer is turned on -

See the documentation supplied with the printer.

Verify that Windows

®

recognizes the printer

Windows XP:

Click the Start button.

1.

Click Control Panel.

2.

Click Printers and Other Hardware.

3.

Click View installed printers or fax printers. If the printer is listed, right-click the
printer icon.

4.

Click Properties, and then select the Ports tab. Ensure that the Print to the following
port(s):
setting is LPT1 (Printer Port).

5.

Windows 98 and Windows 2000:

Click the Start button, point to Settings, and then click Printers.

1.

If the printer is listed, right-click the printer icon.

Click Properties, and then select the Details tab (or Ports tab).

2.

Ensure that the Print to the following port: option is set for your printer type:

For a parallel printer: LPT1 (Printer Port)
For a USB printer: USB

3.

Reinstall the printer driver -

See "

Reinstalling Software

."