Starting the dell diagnostics from your hard drive – Dell XPS 710 H2C User Manual

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Advanced Troubleshooting: Dell XPS 710 H2C Edition Service Manual

file:///C|/Preeji_working%20folder/Projects/E-Doc/Dimension%20and%20XPS/xps-710-h2c/SM/adtshoot.htm[3/13/2013 11:45:27 AM]

Starting the Dell Diagnostics From Your Hard Drive

1. Turn on (or restart) your computer.

2. When the DELL logo appears, press immediately.

NOTE:

Keyboard failure may result when a key is held down for extended periods of time. To avoid possible

keyboard failure, press and release in even intervals to open the Boot Device Menu.

NOTE:

If at any time a message appears stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from your Drivers and Utilities CD (see

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows®

desktop, then shut down your computer and try again.

3. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to

highlight Boot to Utility Partition, and then press .

NOTE:

The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer

boots according to the boot sequence specified in system setup.

4. At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you

want to run (see

NOTE:

Write down any error codes and problem descriptions exactly as they appear and follow the instructions

on the screen.

5. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

6. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1. Turn on your computer.

2. Press the eject button on the front of the computer (see

) to open the drive tray.

3. Place the Drivers and Utilities CD in the center of the drive tray, then press the eject button or gently push on the tray

to close it.

4. Restart the computer.

5. When the DELL logo appears, press immediately.

NOTE:

Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To

avoid possible keyboard failure, press and release in even intervals until the Boot Device Menu appears.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut

down your computer and try again.

6. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to

highlight Onboard or USB CD-ROM, and then press .

NOTE:

The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer

boots according to the boot sequence specified in system setup.