Dell PowerEdge 1850 - Manual (Page 37)

5. Open the system. See " Opening the System ."
6. Ensure that the optical drive interface cable is securely connected to the optical drive and to the controller. See Figure 7 -2 .
7. Close the system. See " Closing the System ."
8. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see " Getting Help ."
Troubleshooting an External SCSI Tape Drive
Problem
l Defective tape drive
l Defective tape cartridge
l Missing or corrupted tape-backup software or tape drive device driver
l Defective optional SCSI controller card
Action
1. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the tape drive's interface/DC power cable is connected to the tape drive and SCSI controller card.
5. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6. Run the appropriate online diagnostics tests. See " Using Server Administrator Diagnostics " in "Running System Diagnostics."
7. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8. Open the system. See " Opening the System ."
9. Ensure that the optional SCSI controller card is firmly seated in its connector. See " Installing an Expansion Card " in "Installing System Components."
10. Close the system. See " Closing the System ."
11. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
12. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
13. If you cannot resolve the problem, see " Getting Help " for information on obtaining technical assistance.
Troubleshooting SCSI Hard Drives
Problem
l Device driver error.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.