Corega CG-WLNCM4G - Manual (Page 61)

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CG-WLNCM4G User Manual
5. FAQ
When the installation fails or the connection does not work normally,
it is recommended to take the following actions first:
(1) Find your problem in the FAQ section.
(2) Go to corega official website at http://www.corega-asia.com for
the latest information of this product.
(3) Go to corega official website at http://www.corega-asia.com
and click [Support] --> [Contact corega] and send your question
via our customer service email. Please make sure to include the
following information in your email:
• Product name: e.g. CG-WLNCM4G
• Firmware version: You can find the camera’s firmware version at
the information section of the live view page.
• Your ISP service name
• Operating system, such as Windows98/2000/XP
• WEB browser(Version), such as IE 5.5/6.0/7.0
• Network adapter manufacturer and its driver version
• Connection method, such as fixed IP, dynamic IP or PPPoE dial-
up connection
• What is your problem and situation? e.g. unable to connect to
the Internet.
• What is the error message or picture?
Q1. Why can’t I connect to the camera with my web browser?
A: (1) Please check if you get the correct IP address of the camera.
Please also make sure the camera’s IP address locates in the same
subnet as that of your router.