Getting help – Cabletron Systems DLE22-MA User Manual
Page 18
Preface
xvi DLE22-MA, DLE32-MA, DLE23-MA, and DLE33-MA User’s Guide
GETTING HELP
Contact your DIGITAL representative for technical support. Before
calling, have the following information ready:
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)