Crestron electronic CEN-CN - Manual (Page 25)

Crestron CEN-CN Ethernet/Cresnet Interface
Operations Guide - DOC. 5721 Ethernet/Cresnet Interface: CEN-CN
••
21
CEN-CN Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Improper Ethernet cable
connections. Verify cable connections with LAN: proper
connection is used, cable intact, and
connections are secure.
Improper IP addresses
used. Verify IP address and IP table contains valid
settings.
Improper IP information
in CEN-CN. Verify proper IP information in CEN-CN.
Improper IP information
in host control system. Verify proper IP information in host control
system.
SIMPL Windows
program error in host
control system. Verify the host control system SIMPL
Windows program.
CEN-CN does
not comm-
unicate with
the LAN/
WAN.
CEN-CN does
not comm-
unicate with
the host
control
system.
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific information or
have questions, please take advantage of Crestron's award winning customer service
team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-016.
•
In Latin America, call Crestron Latin America at +525-260-4336.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-9488-1555.
•
In New Zealand, call Amber Technologies at +649-410-8382.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the CEN-CN, additional information and programming examples may be made
available as manual updates. These updates are solely electronic and serve as
intermediary supplements prior to the release of a complete technical documentation
revision.
The Downloads page of the Crestron website ( www.crestron.com ) directs the reader
to the location and description of each update. Check the site periodically for update
availability and its subjective value.