Sensaphone WEB600 Users manual - Manual (Page 55)

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appendix G: returning the Unit for repair
appendIx G: reTurnInG
The unIT for repaIr
In the event that the WEB600 does not function properly, we suggest that you do the following:
1) Record your observations regarding the WEB600’s malfunction.
2) Call the Technical Service Department at 610-558-2700 prior to sending the unit to Sensaphone for
repair.
If the unit must be sent to Sensaphone for Servicing, please do the following:
1) Unplug the AC power supply from the wall outlet, remove the batteries, and disconnect all sensors
from the alert zones.
2) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a sturdy
shipping box.
3) You must include the following information to avoid shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
SENSAPHONE
901 Tryens Road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for dam-
age or replacement.