Opticon CRD 972X - Manual (Page 23)

OPL972X/CRD972X OPTICON - 23
4.2 READ OPERATION MALFUNCTIONING
When the barcode data collector has a problem
with reading the label:
? General tips.
• Change the angle of the bar code data collector
relative to the bar code.
• Change the distance between the bar code and
the bar code data collector.
? The label consists of small bars with small
spaces (high-resolution label).
• Decrease the distance between the bar code and
the bar code data collector.
? The bar code is larger than the laser beam.
• Try moving the bar code data collector a bit fur-
ther away from the bar code.
? The reading window is dirty.
• Clean the reading window of the bar code data
collector.
? The type of the bar code label is not enabled.
• If applicable, enable the bar code symbology in
the application program.
? The error occurs consistently with a certain batch
of labels.
• Verify the barcode. If you use a barcode printer it
is advised to use also a barcode verifier.
4.3 BARCODE DATA COLLECTOR MALFUNC-
TIONING
Barcode data collector does not respond to key
presses, while the display stays on.
? Message “Application halted” or “No application
installed” is shown.
• There is no proper user’s application loaded in
the bar code data collector. Contact your sup-
plier.
Laser stays off, when pressing the trigger key.
? Trigger key has no scan function.
• If your bar code data collector has a display,
check in your display if the scan menu is
selected. When an other menu is selected switch
to the scan menu.
? Laser temperature has become too high.
• The laser is switched off automatically, when the
laser temperature becomes above 50
°C. Wait
until the temperature has dropped.
Barcode data collector does not work, when
pressing the trigger key.
? The battery is empty.
• Charge the barcode data collector in the cradle.
Bar code data collector can be used only for a
short time after recharging.
? The main battery is not properly charged.
• Check if the charging contacts of the bar code
data collector and the cradle are clean. If
needed, clean the charging contacts.
• Check the cradle for power by checking the power
supply and/or the mains socket.
• Check if the bar code data collector is properly
placed on the cradle.
When the product needs to be repaired:
The label with serial number should be present. If
returning the product, please use the original pack-
aging to minimise the chance of damage.