MTS Criterion 60 - Manual - Manual (Page 7)

MTS Criterion™ Series 60 Product Manual Technical Support 7
Technical Support
How to Get Technical Support
Start with your
manuals
The manuals supplied by MTS provide most of the information you need to use
and maintain your equipment. If your equipment includes MTS software, look
for online help and README files that contain additional product information.
If you cannot find answers to your technical questions from these sources, you
can use the internet, e-mail, or telephone to contact MTS for assistance.
Technical support
methods
MTS provides a full range of support services after your system is installed. If
you have any questions about a system or product, contact MTS in one of the
following ways.
Contact your local
MTS authorized sales
and service office
For a list of worldwide sales and service locations and contact information, use
the Global MTS link at the MTS web site:
www.mts.com > Global MTS > (choose your region in the right-hand
column) > (choose the location closest to you)
E-mail
[email protected]
Before You Contact Your MTS Service Representative
MTS can help you more efficiently if you have the following information
available when you contact us for support.
Know your contract
number and system
number
The contract number contains identifies your equipment type. The number is
usually written on a label on your MTS equipment before the system leaves
MTS. If you do not have or do not know your MTS contract number, contact
your MTS sales engineer.
When you have more than one MTS system, the system model number and serial
number identify which system you are calling about. You can find these numbers
in the papers sent to you when you ordered your system or directly on your
equipment.
Identify the problem
Describe the problem you are experiencing and know the answers to the
following questions:
• How long and how often has the problem been occurring?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the equipment model numbers?
• What is the controller model (if applicable)?
• What is the system test configuration?