9 operator management, Operator stations, Station states – 2N NetStar Assistant manual User Manual

Page 77

6.9 Operator Management

The

tag is subject to licence and you can display it if authorised so. The tag

Operator

has three sections:

and

are relevant for operator

Station states

Operator stations

management and

will be referred to in the next subsection.

Bundles

Operator Stations

Define which of the stations should be operator ones. This means that they will be

monitored and their incoming calls will be processed by

2N NetStar Assistant

There may be up to 2 operator stations with an active queue. Ask your PBX
administrator for the active queue setting if unavailable.

Station States

Entering the

menu for the first time you will probably find no stations

Station states

here. Therefore, click on Add monitored stations, enter the station name and push Add
. You can display, name or delete any new station.

Now display the group of stations to be monitored. No item will be seen. Click on the

button to open a window. Here select the group to which the

Add monitored station
station to be monitored should be assigned, select a station and edit a note if
necessary. Then push

. The station will be displayed in the window of the

Add

monitored station and can be deleted or modified.