Google Search Appliance User Experience Guide - Manual (Page 28)

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Summary
This guide provides detailed guidance on the factors to consider when creating the user experience with
the Google Search Appliance. A user’s search experience and needs on a public website differ vastly
from a user’s search behind the firewall. As such, when designing your user experience, it is important to
keep the end user in the foremost of your mind. You can use this guide to ensure that not only are the
right type of features deployed but the users’ pain points and needs are addressed by these features.
It is essential to revisit the user experience from time to time as the users’ needs change and new
features become available on the GSA. Leveraging the reporting data that the GSA provides on the box
can be a great way to spot any gaps and improve the overall experience for the user.
For further details on any of the topics discussed within this guide, refer to the GSA documentation
website, or contact
Google for Work Support .