Google Search Appliance User Experience Guide - Manual (Page 10)

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Chapter 3 Using Enrichment Features
Overview
Several Google Search Appliance enrichment features enable you to customize search results and
enhance the user experience. By using these features, you can ensure that users get search results that
are appropriate to their interests, roles, departments, locations, languages, or other characteristics.
It is advisable to conduct a workshop to test and investigate these features and establish their suitability
for the end users. Not all features need to be rolled out at the same time, but can be rolled out in an
iterative fashion to allow users to get familiar with each one.
Feature list
The following table lists several Google Search Appliance enrichment features.
Feature Description
Query suggestions When query suggestions are enabled, search queries autocomplete and query
suggestions, with the most commonly searched terms, appear as a user types
in the search box. From
6.14 onwards, there is an Admin Console page for
this. In 7.2, this is at Search > Search Features > Suggestions. This page
enables you to see which query suggestions the search appliance is using by
exporting them. You can also manage the suggestions blacklist from here.
KeyMatches Used like advertisements to display specific URLs and text for specific phrases
and queries. URLs returned as KeyMatches are not actually part of the index,
and are not controlled by the crawl pattern rules.
● External: Use KeyMatches to highlight new products or specific areas
of your site.
● Internal: "Advertise" new employee benefits, highlight top-level landing
pages.
Dynamic result
clusters Dynamic result clusters show different topics for a specific search term. These
topics enable users to focus on areas of interest while ignoring irrelevant
information. When a user clicks on any of the topics, the search appliance
returns a new, narrower set of results.
Result biasing
(by source, collection,
date, metatags and
entities)
Result biasing enables you to influence the way that the search appliance
ranks a result, based on the URL, document date, metadata or entities in or
associated with the result. You can use result biasing to increase or decrease
the scores of specified sources, or types of sources, in the search index and
target the biasing at specific groups of users since biasing policies can be
applied on a per front end basis.
User results User results give users the capability to add search results for certain
keywords and give admins the ability to moderate these added results. User