Google Apps Technical Transition Guide For Business, Education, and Government - Manual (Page 3)

Contents 3
Contents
Introduction.......................................................................................................... 7
Who is this guide for? ............................................................................................ 7
What does this guide cover? ................................................................................. 7
Should I work with a Google Apps partner? .......................................................... 8
Additional resources and support .......................................................................... 8
Provide feedback for this guide ............................................................................. 8
Disclaimer for third-party product configurations ................................................... 8
Chapter 1: Transition Overview ......................................................................... 9
Transitioning a company of 250+ employees ........................................................ 9
The Core IT phase ........................................................................................ 10
The Early Adopters phase............................................................................. 10
The Global Go Live phase ............................................................................ 10
Recommended order of tasks per phase ...................................................... 11
Transitioning a company of fewer than 250 employees ...................................... 15
Week 1 .......................................................................................................... 16
Week 2 .......................................................................................................... 16
Week 3 .......................................................................................................... 17
Week 4 .......................................................................................................... 17
Chapter 2: Change Management...................................................................... 21
Core IT................................................................................................................. 21
Designate a change management coordinator ............................................. 21
Educate employees about your Google Apps transition ............................... 21
Identify change impacts ................................................................................ 22
Determine a web browser policy ................................................................... 22
Select your early adopters ............................................................................ 23
Early Adopters ..................................................................................................... 23
Decide on a go-live date and inform your employees ................................... 23
Plan your go-live help desk operations ......................................................... 24
Continue educating employees about your transition ................................... 24
Global Go Live..................................................................................................... 24
Run your go-live help desk............................................................................ 24