Google Apps Technical Transition Guide For Business, Education, and Government - Manual (Page 21)

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Chapter 2
Change Management
Chapter 2
Change management is all about ensuring that your Google Apps transition is a
smooth process for your users. This element of your transition is just as critical as
ensuring that your legacy data migrates properly; be sure to dedicate sufficient
resources to it.
Core IT
Designate a change management coordinator
Level of Effort: Low
Ensure the success of your change management efforts by selecting a member of
your team to coordinate the process through all three phases. Change management
coordinators post company announcements, distribute user documentation, and
organize training courses for users who are new to Google Apps.
Educate employees about your Google Apps transition
Level of Effort: Moderate
You should make sure your entire company is aware of the changes that are coming
to their workflow in the coming weeks. You can begin educating your users with the
following resources:
This guide is not intended as the definitive resource for change management
during your Google Apps transition. Be sure to visit the
Google Apps Deployment
Resource Center for more resources on change management strategies during
your transition.