Google Apps Technical Transition Guide For Business, Education, and Government - Manual (Page 24)

24 Google Apps Technical Transition Guide
Plan your go-live help desk operations
Level of Effort: Moderate
You may see an increase in help desk requests in the days surrounding your go-live
date. Make sure you coordinate with your entire IT staff and any Google Guides to
ensure that you’ll have sufficient coverage and proper issue triage in place for all
teams and locations.
• Read the resources on the Helpdesk training page of the Google Apps
Deployment Resource Center for more information on setting up your help desk.
Continue educating employees about your transition
Level of Effort: Moderate
Make sure your employees continue to stay informed about the timeline for your
transition, and are accessing the training content listed in
Educate employees about your
Google Apps transition (p. 21) .
Global Go Live
Run your go-live help desk
Level of Effort: High
Your IT team — along with any Google Guides — is out in full force during this phase,
assisting your employees with their transition to Google Apps. Google Guides answer
as many basic questions as possible while directing more complex issues to your IT
team.