Eppendorf Excella E-24R Benchtop Incubator Shakers - Manual (Page 44)

44
Excella E-24/24R Incubator Shakers  M1352-0050 Operating Manual
1 1 2 2 A A
P P P P E E N N D D I I X X
: : P P
R R O O D D U U C C T T
R R
E E T T U U R R N N S S
12.1 Return Procedure
As explained in Section 8.2, should you need to return your Excella E-24/24R to
Eppendorf for any reason, first contact Customer Service to obtain a Returned Material
Authorization (RMA) number. This number must appear on the outside of the shipping
container, otherwise Eppendorf Receiving will refuse to accept the shipment.
In addition, you must also certify that the instrument being returned has been thoroughly
cleaned and decontaminated. A form for this purpose is provided on the following page;
you can photocopy it and fill it out by hand. It can also be downloaded from our website
(
www.nbsc.com ), if you prefer to fill it out electronically.
A copy of the completed Return Authorization and Decontamination Certificate must be
attached to the outside of the container, with a second copy packed inside with the
instrument.
12.2 Return Authorization and Decontamination Certificate
A sample form for you to copy and fill out is provided on the following page.