Eppendorf Excella E-24R Benchtop Incubator Shakers - Manual (Page 26)

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Excella E-24/24R Incubator Shakers  M1352-0050 Operating Manual
8 8 S S
E E R R V V I I C C E E
8.1 Troubleshooting
If any problems occur with your shaker, do not attempt to perform any service on the unit
other than specified in this manual. Unauthorized servicing may void the warranty.
Please contact your local Eppendorf Customer Service Department
In any correspondence with Eppendorf, please refer to the model number and serial
number of your unit. This information is on the electrical specification plate, located on
the rear panel of the unit, above the power connector.
There are some problems, however, that you can investigate and correct yourself. Refer
to the following Troubleshooting Guide:
Symptom(s) Probable Cause(s) & Solution(s)
Power cord is not plugged in and/or power switch is off: plug in
power cord (to working electric outlet), and turn on power
switch.
Lid is open and “LID” is indicated on display: close lid firmly.
On/Off switch is not working: call for service.
If you recently replaced a fuse, it may not have been seated
properly: remove and reinstall the fuse carefully.
Defective main board: call for service
Defective display controller board: call for service.
Jammed shaking mechanism: call for service
Defective motor: call for service
Shaker does not run.
Drive belt out of alignment or worn: call for service.
Incorrect speed calibration: recalibrate shaking speed (see
Section 6.10
).
Defective main board: call for service.
Defective motor: call for service.
Shaker runs slowly
and/or no speed
indication.
Drive belt is out of alignment or worn: call for service.
Shaker is overloaded and/or you are using baffled flasks:
remove some contents & balance load.
Defective motor: call for service.
Shaker does not run at
set speed.
Drive belt out of alignment or worn: call for service.
Load out of balance: unload all contents, then reload.
Operating noise
Loose component(s) in platform, subplatform and/or drive
assembly: call for service.
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