Apple Macintosh Performa 6100 Series - Manual (Page 60)

Take your time
When you see an error message, you don’t have to take action immediately.
The message stays on the screen until you click the OK button or turn off the
Macintosh.
To help diagnose and correct the problem, gather as much information on the
situation as you can before starting over.
m Make a note of exactly what you were doing when the problem occurred.
Write down the message on the screen. Also list the programs you were
using and the names of any items you know have been added to the System
Folder since the system software was installed. This information will help
a service person diagnose the problem. (It is helpful to keep a printed copy
of the items in your System Folder. For instructions on printing the
contents of a folder, see the “Printing & Fonts” topic of Macintosh Guide,
available in the Guide [h] menu.)
m Check the screen for any clues. Is a menu selected? What programs and
document icons are open? Note anything else that seems relevant.
m If you were typing text and were not able to save it before the problem
occurred, you can write down the parts of the text still visible on the
screen so that some of your work will be easy to replace.
m Ask other Macintosh users about the problem you’re having; they may have
a solution for it.
If you need repair service, consult the service and support information that
came with your computer for instructions on how to contact an Apple-
authorized service provider or Apple for assistance.
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